ONLINE EXCHANGES AND RETURNS
Return to Store
You may return or exchange Desray Online purchases at any of our boutiques, together with your invoice/order number.
Log a Return/Exchange Online
Unfortunately, due to our rising courier and logistics costs, we will be charging R120 per return and R240 (R120 x 2) for exchanges from 1 December 2023. These amounts will be deducted from your refund, or in the case of an exchange, an invoice will be generated and sent to you.
You are more than welcome to use your own courier to send your returns and exchanges. The address of DESRAY Online is:
16 Selous Street
Observatory
7925
* Fill in our exchange/return form below. Once your form is submitted we will be in contact with you within 48 working hours.
* The item(s) must be unworn, unwashed and undamaged with the swing ticket attached. We will handle logistics of your exchange and will arrange collection from your door. Once your item(s) have been received by us, your desired item(s) will be delivered to your address again at no charge.
* If you are returning item(s) for a refund, or online credit, please note this will be processed once your item(s) have been received by us, and assessed by our quality control team.
* Refunds processed via Peach payments can take between 7-10 working days to reflect back in your account. This is unfortunately out of our control.
Please note
* Products may be returned for exchange, refund or online credit within 30 days from date of purchase, provided that the merchandise is unused and is returned in its original condition.
* Refunds will exclude all delivery fees that are paid as part of the order.
* The following items cannot be returned: Face Masks, Earrings.
* If we accidentally deliver the wrong item to you, or if the item is not as described or is damaged, please contact us immediately (desraycares@desray.co.za) and we will arrange to collect the order from you at no charge. We will arrange to deliver the correct item to you or refund you, depending on your preference.
For more information about returns and exchanges, please email us at desraycares@desray.co.za