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Total products $ 17.80

Total shipping $ 12.43

Total $ 32.78

WHERE DOES DESRAY SHIP TO?

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We ship nationally, to every corner in South Africa.

DO YOU SHIP INTERNATIONALLY?

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Yes, we can arrange international shipping. Please email desraycares@desray.co.za to request international shipping, and we will gladly put a quote together for you.

HOW LONG DOES DELIVERY TAKE AND HOW MUCH DOES IT COST?

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Your order will be processed within 1-2 business days. All orders are dispatched with our courier, Fastway and arrive within 2-4 working days, provided the product is in stock.

DO YOU OFFER OVERNIGHT DELIVERY?

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Yes, we can arrange an overnight delivery for you. Please email desraycares@desray.co.za to request international shipping, and we will gladly put a quote together for you.

HOW DO I EXCHANGE AN ITEM?

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It is important to us that you love your Desray garment and we are committed to providing you with the best fit. Exchanges are complimentary. If you are not entirely satisfied we offer an exchange within 7 days delivery for national orders. The item must be unworn, unwashed and undamaged with swing ticket attached. To request an exchange, please email desraycares@desray.co.za with your order number and one of our team members will be in touch shortly. We will handle logistics of your exchange and will arrange collection from your door. Once your item(s) have been received by us, your desired item(s) will be delivered to your address again at no charge. Please note: regrettably we cannot accept returns on international orders. Exchanges that do not meet our policy will not be accepted and will be sent back to the customer.

HOW DO I RETURN AN ITEM?

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Our return policy for national orders is within 7 days of delivery. The item must be unworn, unwashed and undamaged with swing ticket attached. To request a return, please email desraycares@desray.co.za with your order number and one of our team members will get back to you shortly. Once your item(s) have been received by us, we will issue a refund. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

WHAT IF MY ITEMS ARE DAMAGED OR DEFECTIVE?

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If you received a damaged or a defective product, please email desraycares@desray.co.za with your order number and a photo of the garment. We will take care of it for you.

HOW CAN I TRACK MY ORDER?

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Our courier company is Fastway. Fastway provides real-time online parcel track and trace. They use hand-held scanners and parcels are scanned at key interval points throughout its journey: at pick-up, during transfer and at its final destination, so you know where your order is at all times!

When your order is dispatched, you will receive an email confirmation with shipping details and a tracking number that can be used online to track your package. To follow the whereabouts of your parcel, please go to www.fastway.co.za, click on the ‘Track’ tab and enter your tracking number.

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

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Yes, we can gladly amend orders that have not yet been dispatched. We can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed. Please contact us on desraycares@desray.co.za and one of our team members will happily assist you.
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