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Total products $ 17.80

Total shipping $ 12.43

Total $ 32.78

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

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As part of the purchasing process on our site, you will be asked to register an account. Registration helps to ensure all your details are attached to the correct order. After an order has been placed, you can easily log in and view your purchasing history.

DO YOU OFFER ALTERATIONS?

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Unfortunately we do not offer an alteration service. We apologise for any inconvenience caused and value your comments and suggestions. Please feel free to send any feedback in this regard.

HOW DO I CHOOSE MY SIZE?

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We want you to love your Desray garment. We have provided some basic fit details under Desiree’s notes on each product page. If you prefer a fit different than portrayed on the model or have a questions about a particular style, send your measurements to desraycares@desray.co.za and we will help you find the right size.

I PLACED AN ORDER, WHY DID I NOT RECEIVE AN ORDER CONFIRMATION?

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Customers will receive an order confirmation as soon as their order has been processed. If you have paid for your order via EFT the processing takes a little longer. If you have not received an email confirmation check your junk/spam folder. If the confirmation email is still missing it is possible we might have the wrong address. Email us at desraycares@desray.co.za so we can find your confirmation and forward it to the correct address.

I’VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

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Click on the ‘Forgot Password’ link. Enter your email address. An email will be sent to your email inbox to reset your password. Follow instructions and voila, you will have a new password, and entry back into your account.

DO YOU OFFER GIFT WRAPPING?

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Yes! We take great pride in wrapping your parcel. If you would like to send a parcel as a gift, please provide us with the recipient’s address and we will send it directly to them. We will happily include a personalised message. Please contact us on desraycares@desray.co.za and we will take care of it for you.

IF SOMETHING IS OUT OF STOCK, WILL YOU RE-STOCK IT?

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Please note the fabric could be out of stock, in which case we might do the same style in another fabric, but only if the style was a bestseller. Please sign up for our newsletter for hot-off-the-press updates on new arrivals and re-stocking. Please however let us know if there is a particular style you would love to be re-stocked. We would love to hear from you: desraycares@desray.co.za

WHAT PAYMENT METHODS DO YOU ACCEPT & IS IT SAFE TO USE MY CREDIT CARD ONLINE?

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We use PayFast as our payments processing service. PayFast accepts a variety of payment methods through the familiar and trusted PayFast interface. We process MasterCard and Visa credit cards as well as Instant EFT.

DO YOU HAVE STORES?

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Yes we do! We currently have eight stores nationwide in Stellenbosch, Franschhoek, Newlands, Garden Centre in Cape Town, Willowbridge in Cape Town’s Northern Suburbs, Parkhurst in Johannesburg, Brooklyn Mall in Pretoria and Dainfern Square in Midrand. We also have a factory store at Access Park in Kenilworth, Cape Town. Please pay us a visit when you are in the area! Our online shop holds only a third of what we have in shops. Please come in and see our full range, including accessories. If you happen to see something posted on social media and cannot find it in our online shop, please contact us on desraycares@desray.co.za and we provide details of the shop that stocks those particular items in your area.

REFUND / EXCHANGE POLICY?

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• NO REFUNDS ON SALE GOODS.
• GOODS SUBMITTED FOR RETURN/EXCHANGE WILL ONLY BE ACCEPTED IF:
- RETURNED WITHIN 30 DAYS FROM DATE OF PURCHASE,
- IT’S IN ITS ORIGINAL CONDITION,
- THE PURCHASER PRESENTS THE ORIGINAL TILL SLIP/INVOICE AND CREDIT CARD RECEIPT WHERE APPLICABLE.

• CLAIMS OF DEFECTS IN GOODS, UNLESS CLEARLY VISIBLE, WILL BE SUBJECT TO INVESTIGATION PRIOR TO THE PROVISION OF A REMEDY.
• NO OPTION OF A REFUND/EXCHANGE IF GOODS HAVE BEEN SPECIFICALLY MADE OR ORDERED, DAMAGED, MISUSED OR DAMAGE AMOUNTS TO ORDINARY WEAR AND TEAR.
• FOR HYGIENE REASONS, EARRINGS WILL NOT BE ACCEPTED FOR RETURN OR EXCHANGE.

Thank you for shopping at DESRAY.
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